Informativa sulla privacy

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  1. Information we collect about you

Primarily we collect data directly from you, for instance, when you register for our online services or purchase our products.

The personal data we collect include the following:

Contact details: first name, family name, email address, mobile phone number, home address.

Service data: service entry ID, service type, country, service entry’s status, receipt of the purchase.

Website analytics data: information about your computer, your computer’s internet protocol address (IP address), computer operating system, and your internet browser type.

  1. From which sources we collect data

Personal data is primarily collected directly from you:

Purchase our products or services
Register for our services
Subscribe to a newsletter
Contact our customer service (via email, phone or online chat)

  1. Purposes we use your data

We collect and process your personal data for our business operations, for instance, to provide you with the goods and services you have purchased from us.

We process your data for the following purposes:

To deliver our products and services: We process your personal data to provide you with the services you have purchased from us.

This means that we process online purchase and booking related information, billing and payment details and other contact information in order to manage your customer relationship with us.

We also need to process your personal data to authenticate your identity and when it is necessary for handling warranty claims.

We need to process your data this way to enter into and perform contract with you.

For website analytics: We collect information about your computer, IP address, operating system, and browser type with the help of cookies based on your consent. We use cookies for statistical and analytical purposes, to conduct surveys, to determine which parts of our website are most popular and to optimize the use of the website for you. Cookies are also used to recognize you when you return to our website in order to provide you information related to your own interests.

  1. Disclosures and transfers of your data

We process your personal data confidentially. Personal data we have collected is stored and processed in the European Union (EU) or the European Economic Area (EEA).

Recipients of your personal data include:

Our company and its employees
Payment processors who receive payments from you
Transportation companies that deliver goods to you
Accounting firms that record your order in our books
Auditors who audit our accounts
IT companies that maintain our websites

  1. Security of your information

We use adequate technical and organisational measures to maintain the security of your personal data from loss, misuse or other similar unlawful access. Such methods include the use of firewalls, encryption technologies and safe server premises. Access to your personal data is limited on “need-to-know” basis and controlled by system access rights, as well as through granting and controlling access rights. Your personal data will be accessed only by such employees who need to process it in order to fulfil their work tasks. In the event of a personal data breach, we will notify local supervisory authorities and data subjects whose personal data may have been endangered in accordance with applicable legislation.

  1. Access to data and using your rights

You are entitled to know whether we hold personal data about you and, if we do, you have the right to access the personal data we have collected in our register and require it to be corrected if it is inaccurate. You have the right to decide whether you wish to receive direct marketing, and in certain cases you have the right to erasure or to ask your data to be transferred to another controller. If you have any questions or you want to exercise your rights, please contact us.

The right of access and right to rectification
Right to restrict processing
Right to object
Right to be forgotten
Right to data portability
Right to withdraw a consent

  1. Data retention

We retain your personal data:

In the online store for five years
In email archives for five years
In accounting records for six years

  1. Use of cookies

We use cookies on this website or on any of its possible sub-sites (the “Site”) in order to ensure the functionality of the Site and to obtain information regarding visits to the Site. Cookies are used in a way that complies with applicable data protection laws and laws on electronic communication.

Cookies are small text files on your computer’s hard drive, allowing your computer to be recognized by the Site. We uses both so-called persistent cookies which save a file on your computer until you delete that file as well as so-called session cookies, which disappear when you close your browser.

With the help of cookies, we collect information about, for example, your computer, IP address, operating system and browser type. This information generally comprises data which does not allow individual identification of information related to a specific user.

If your internet browser settings prevent the use of cookies, you may be unable to access or use in full certain parts of this Site.

  1. Controller and contact information

Should you have any questions about privacy, please contact us:
Riekkoniemi Oy